COVID-19: Important Updates & FAQs from Artisan

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COVID-19 N-95 Mask

During this season of COVID-19, Artisan Quality Roofing will be maintaining business as usual! However, we will be taking additional precautions during this time.

Our office staff and technicians remain healthy and are adhering to the social distancing best practices. We are still able to provide on-site visits, but we ask to allow a 6-foot distance during appointments, and our technicians will remain outside your home unless they need to see inside to inspect a leak.

In those instances, they will get permission first and wear a mask the entire time they are inside. See our COVID-19 FAQs for more information on how we’re staying safe. Additionally, please let us know if you require special accommodations. Our priority is to keep our staff and our customers safe while continuing to provide reliable service(s)

COVID-19 FAQs

Is Artisan Quality Roofing open during COVID-19?

YES! Artisan Quality Roofing will remain open, and we will continue to repair and replace roofs as needed. As an ‘essential service,’ roofing and construction companies are continuing operations. Please call our office (919) 906-3791 between 9am-5pm with any questions or to schedule your FREE estimate appointment.

Can I still meet with a technician?

YES. While not required, technicians will still be available to meet with you on-site to address immediate questions. However, this is not required. Instead, our in-person estimate presentation consultation has now moved online where customers may meet virtually with a technician through Zoom.

Will the technician need to enter my home?

No. Except for in very rare instances, all of our appointments and service(s) can be completed from the exterior while maintaining a safe 6 ft. separation between individuals. Additionally, we ask that customers understand we will not be shaking hands during this time. If you have an interior issue (such as a leak or skylight) please provide the technician with photos of the area, and they will be able to diagnose the issue from the roof. If a leak is a difficult leak to diagnose, we may ask permission to look into the attic space. In those circumstances, our technicians will wear a mask the entire time they are inside. We appreciate your flexibility and understanding at this time! 

What precautions is Artisan taking during the current COVID-19 crisis?

  • Increased hand washing. Our team members are vigilantly keeping germs at bay with regular hand washing and portable use of hand sanitizer and/or disinfectant wipes. 
  • At appointments. We understand that leaks stop for none, not even a global health crisis. Artisan is still able to provide estimates without entering homes. If you notice interior leaks, please take a photo of the area in order to help with diagnostic evaluation. If the customer is comfortable with it, our technician can enter the home with a mask to pinpoint a tricky leak.
  • On the job-site. Our services can be completed from the exterior. Therefore, we are able to continue providing our repair and replacement services.
  • In our office. We are limiting the number of people in our office to only 1-2 people at a time. Additionally, we require face masks for all guests and can provide a mask upon entry if you need one. Staff members have individual spaces and are encouraged to wear masks if they are unvaccinated.

As mentioned earlier, Artisan is also offering free virtual consults for roof replacements! Click here to set up an appointment.

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