COVID-19 Update Artisan Quality Roofing will remain open during the global health crisis. To see how we're adapting, call our office or read more.

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COVID-19 Important Updates

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Artisan Quality Roofing will be maintaining business as usual! However, we will be taking additional precautions during this time. Our office staff and technicians remain healthy and are adhering to the social distancing best practices. We are still able to provide on-site visits, but we ask to allow a 6-foot distance during appointments, and our technicians will remain outside your home unless they need to see inside to inspect a leak. In those instances, they will get permission first and wear a mask the entire time they are inside. See our COVID-19 FAQs for more information on how we’re staying safe. Additionally, please let us know if you require special accommodations. Our priority is to keep our staff and our customers safe while continuing to provide reliable service(s).

COVID-19 FAQs

Is Artisan Quality Roofing open?

YES! Artisan Quality Roofing will remain open, and we will continue to repair and replace roofs as needed. As an ‘essential service,’ roofing and construction companies are continuing operations. Please call our office (919) 906-3791 between 9am-5pm with any questions or to schedule your FREE estimate appointment.

Can I still meet with a technician?

YES. While not required, technicians will still be available to meet with you on-site to address immediate questions. However, this is not required. Instead, our in-person estimate presentation consultation has now moved online where customers may meet virtually with a technician through Zoom.

Will the technician need to enter my home?

No. Except for in very rare instances, all of our appointments and service(s) can be completed from the exterior while maintaining a safe 6 ft. separation between individuals. Additionally, we ask that customers understand we will not be shaking hands during this time. If you have an interior issue (such as a leak or skylight) please provide the technician with photos of the area, and they will be able to diagnose the issue from the roof. If a leak is a difficult leak to diagnose, we may ask permission to look into the attic space. In those circumstances, our technicians will wear a mask the entire time they are inside. We appreciate your flexibility and understanding at this time! 

What precautions are Artisan Quality Roofing taking amidst the current global health crisis?
  • Increased hand washing. Our team members are vigilantly keeping germs at bay with regular hand washing and portable use of hand sanitizer and/or disinfectant wipes. 
  • At appointments. We understand that leaks stop for none, not even a global health crisis. Artisan is still able to provide estimates without entering homes. If you notice interior leaks, please take a photo of the area in order to help with diagnostic evaluation.
  • On the job-site. Our services can be completed from the exterior. Therefore, we are able to continue providing our repair and replacement services. For larger jobs, our crew is remaining at a 6-foot distance from one another during onsite work.
  • In our office. We are limiting the number of people in our office to only 1-2 people at a time. In order to keep both our staff and customers safe, we ask for customers to refrain from coming to our office and instead reach out via phone with any questions. 

Artisan’s Team is Growing!

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Artisan Quality Roofing is growing, and we are excited to welcome some new members to our team! 

Meet Shannon

Customer service is one of our biggest priorities. As our customer base grows, we wanted to ensure we had a large enough team to take care of them. That is why we hired a new Front Office Assistant to provide support in scheduling and assisting homeowners. 

Shannon is our newest team member and our new Front Office Assistant at Artisan. She grew up in Winston-Salem and is a North Carolina native. Recently, she spent the past five years in Greensboro where she worked for her local church on the Worship Arts Team. 

Shannon just moved to Cary after getting married to her husband, Alex. They are enjoying exploring the area and investing in the local community here. If you’ve ever spoken with Shannon, you know she is the most warm-spirited, friendly person you may ever meet. She is our official “Office Baker” and provides us with sweet treats for our birthday celebrations. We are so excited to have her as part of our team!

Here is a word from Shannon:

“I didn’t realize how wonderful of a team I would find at my job here at Artisan. Everyone works hard together to make a difference in the neighborhoods around us. It is a joy to get to know local families and help them keep their families safe with the work we do.”

Meet Peter

As we grow, we also decided to hire Peter as our full-time roof repair technician! Also a North Carolina native, Peter is an expert when it comes to inspecting roofs, diagnosing complex issues and leaks, and executing repairs with incredible workmanship and efficiency. He became a roofing technician to carry on his family legacy in construction, and he has over 16 years of experience in the roofing industry. 

As a father, he is dedicated to working hard so he can provide for his family and spend ample time with his kids. His favorite part of the job is the opportunity to learn something new every day. We are so glad to have Peter as part of the Artisan team!

Welcome to the team, Shannon and Peter!

Learn more about our team here

The Raleigh Home Show is Back!

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The Raleigh Home Show is back this Spring!

If you have home improvement projects you are working on, the Home Show is a great resource and a fun experience for you and your family.

Come by and see this year’s new stunning displays to help inspire your next project, connect with industry experts, and enjoy informative presentations from well-known home professionals.

Interested? Visit their website, and be sure to come visit us at Booth 814!

Artisan Earns Angie’s List Super Service Award

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Angie's List Award

Artisan is proud to receive the 2020 Angie’s List Super Service Award for the 7th year in a row! This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2020.

“Despite the enormous challenges facing our service pros throughout 2020, our Angie’s List Super Service Award winners continued to provide exceptional customer service,” said Angie’s List Founder Angie Hicks. “These outstanding businesses have helped homeowners not only maintain their homes, but also evolve them into safe and comfortable spaces that can handle all the mess of life, work, school and entertainment under one roof. Our homeowners’ consistent positive reviews make it clear: these are the best pros in our network.”

Our goal at Artisan has always been to provide quality services and outstanding customer support to homeowners, and we are so thankful to see our customers appreciate all the hard work our team puts in to make this a reality. 

Angie’s List Super Service Award 2020 winners meet strict eligibility requirements, which include maintaining an exceptional rating in overall grade, recent grade and review period grade. The SSA winners must be in good standing with Angie’s List and undergo additional screening.

Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted. Companies are rated in multiple fields ranging from price to professionalism to punctuality.

For over two decades Angie’s List has been a trusted name for connecting consumers to top-rated service professionals. Angie’s List provides unique tools and support designed to improve the local service experience for both consumers and service professionals. 

To all the homeowners we serve, thank you! As a local, family-owned business, we are grateful for your support.

To see our other certifications and awards, check out this page. You can also find our Angie’s List profile and reviews here.

Roofing troubles? Give us a call at 919-906-3791. We are happy to help you however we can.

We Offer Free Virtual Roof Estimates!

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Get your roof replacement estimate…from the comfort of your home! 

As we bunker down in this winter season during COVID, we understand needing to limit in-person contact. That’s why we offer virtual Zoom consultations for roof replacements! 

During the video call, you will learn about:

  • The different roofing materials we use and recommend
  • Our workmanship & warranties
  • How we put estimates together
  • Red flags to notice as you research contractors
  • Tips for choosing your contractor

 

One of our core values at Artisan is transparency. We want to explain to customers the roof replacement process so that they aren’t just looking at a number when they get the estimate. Instead, they can see the full picture and ensure that, with whomever they pick, they will feel confident that they are getting a roofing system that will last and a contractor they can rely on. 

The number does not tell the whole story. If you just compare the bottom lines, you may end up choosing a contractor that cuts corners and uses unqualified subcontractors for the work. As a result, your roof won’t last nearly as long as it should, and you could end up with roofing issues even just a few years after your roof replacement. You can learn more about how to choose your roofing contractor in our last blog post. 

“How can you provide an estimate without seeing my roof?”

Excellent question! We utilize satellite image reports to gather roof measurements. They show us the exact measurements, angles, and pitches of the roof. They also indicate whether or not your home has skylights. 

At Artisan, we do not just replace your shingles. We also replace all the roofing system accessories to ensure that your whole roofing system is operating as good as new. As a result, we are able to do an estimate based on measurements because we know our thorough replacement will take care of any leaks or shingle/flashing issues. 

If there are any additional areas of concern whether it be skylights, wood rot, or potential storm damage, we are always happy to then send someone out to assess onsite following the initial consultation.

With this stressful season of COVID, our goal is to provide you with the best roofing system possible without any undue stress. Interested? Give our office a call at 919-906-3791. As a truly local roofing company, we are always here to help. 

Choosing the Right Roofing Contractor

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Choosing the Right Roofing Contractor

(And Why You Should Avoid the Door-to-Door Roofers)

After the recent hail storm in the Triangle Area, you’ve probably noticed all the roofers canvassing the neighborhoods. There are yard signs galore and construction projects daily. Before signing with the first contractor available, we strongly recommend doing your research first.

Know that your roof will not collapse overnight. Hail merely wears down the shingles. You always have time to do your research first. 

Your roof is one of the largest investments you will make on your home. Whether it’s an insurance job or you’re paying out of pocket, you’ll want to make sure you get the best workmanship possible from a local company. Otherwise, you may pay the cost later on. 

Unfortunately, much of our business is fixing poor roofing jobs other companies did. The work was done so poorly that the homeowners experience roofing issues just a few years after installation. Their old roofer uses a warranty loophole to get out of the work or has gone back to their home state.

These roofers try to scare homeowners into thinking they need to replace their roofs and file a claim right after the storm. Their goal is to get as many jobs as possible only to subcontract out the work and then go back home.

We call them storm chasers.

What are storm chasers?

Storm chasers are roofing salespeople. They go state to state “chasing” after big storms. These salespeople find the neighborhoods that were hit hardest and go door-to-door offering free inspections. They almost always tell you to file a claim and pressure you to do it on the spot.

They do not have a home office in the area. Usually, they haven’t been in business very long and do not have a solid team of roofers. Instead, they utilize subcontractors who may not even be certified or skilled in roofing. 

The result? Poorly installed roofs that don’t last long and develop issues within a few years of installation. When those problems do come, the roofing company is no longer there to help. 

That’s why, even when it’s an insurance job, you want to make sure you pick the right roofer because you don’t want to have to do it over again out-of-pocket. 

So, how do you spot these storm chasers?

They might be a storm chaser if…

  1. They go door to door uninvited.

They don’t have enough business otherwise, and they don’t have a strong enough reputation to let the homeowners approach them.

  1. They have a “lifetime” workmanship warranty.

When they say they have a lifetime workmanship warranty, that is a huge red flag. No business can promise that, because no business can guarantee they will be around that long. 

  1. They make you sign something before going on the roof.

Be very wary of what you sign. If a roofer asks you to sign something before they go on your roof, it could secretly be an agreement to use them as your roofer, and then you’re stuck.

  1. They push you to file a claim right away.

You always have time to do your research. Even if your roof is leaking, there are ways to temporarily fix leaks so you can take your time to weigh your options. Storm chasers are not around for very long, so they will push you to decide right away so they can get the job and go. 

  1. Their crew does not have any company gear.

When a crew doesn’t match the company, chances are they are subcontractors. 

  1. Their license plate is from another state.

If your roofer has a license plate from another state, it’s a tell-tale sign they are not local. 

  1. They will not provide you a quote without seeing the insurance paperwork.

Many storm chasers insist on seeing your insurance paperwork. Yes, insurance paperwork is incredibly helpful for a roofer. It has all your roof measurements, making it easier and faster to put together a quote. We sometimes ask for it too, but we never require it. Storm chasers require your insurance paperwork so they can match their quote to it to maximize their profits–even if their job doesn’t actually cost that much. 

  1. They offer to “pay” your deductible.

Number one, this is illegal. Number two, they probably will just add the cost of your deductible to the roofing quote to make up for it. 

Each of these clues should act as a “stop” sign for you. If you notice any of these things, you’ll want to pause and do some research before moving forward with that contractor. 

Information to verify when choosing a roofer

Do not just ask. Verify. A business can tell you they are local and have been in business for a long time, but can they prove it? Local could mean the other side of the state. “A long time” could be six months. Ask for proof and backing on their claims. Visit the Better Business Bureau or Secretary of State website to verify their location and how long they have been in business.

Below are 7 things to verify when choosing a roofer.

  1. How long have they been in business?

Even if a roofer’s warranty policy looks great, it won’t matter if they have only been in business for six months. You want to find a roofer who is established enough that they will be around to uphold the warranty they promise you.

  1. Where are they located?

Most storm chasers come from other states. Consequently, if something goes wrong with your roof after installation, they won’t be around to fix it. With a local roofing company, you know they will physically be there to help if anything goes wrong down the line. 

  1. Do they utilize any subcontractors?

Subcontracting is not evil, but it’s not great either. A business is only as good as its workers. If your roofer uses whatever crew they can find, how can they guarantee quality work? Their work is inconsistent, and the crew often is untrained in proper installation procedures. 

  1. Who is certified in the roofing process?

Shingle brands offer certifications to contractors so that homeowners can guarantee that the roofers know what they are doing. Unfortunately, for many roofing companies, only the owner gets certified, not the crew. Subsequently, a company may say they are “certified”, but the people putting the roof on your house have no certification training. 

  1. Do they use the same brand for all the roofing components?

The top shingle manufacturer warranties require that all roofing components are the same brand. If you use CertainTeed shingles, you need to also use CertainTeed underlayment, flashing, etc. Otherwise, it voids the product warranty. Be wary of roofing companies that mix and match accessories to cut costs. While they may tell you they are installing a shingle with a 40-year warranty, you may not get the warranty if they use different brands for the accessories. 

  1. Does the crew have liability and workers’ compensation insurance?

Ask for proof of worker’s compensation and liability insurance not just of the roofing company, but of the crew doing the work. Your roofing company may have insurance, but if they utilize a subcontractor for the work, and the subcontracted crew isn’t covered, you would be liable for any accidents that occur onsite. 

  1. Understand your estimates.

This is the most important piece of advice we could give. Roofers know that many homeowners just look at the bottom line, and they will take advantage of that. 

It’s common to collect three estimates before deciding on a contractor for roofing. When looking at the estimates, however, you want to make sure you are looking past the numbers. Because roofing is a complicated process with lots of construction terms, it’s easier to glaze over the contract and just compare the bottom lines.

But the numbers don’t tell the whole story.

Does the contract include replacing any rotted or broken sheathing boards? If not, your roofer may install new shingles on rotted wood, leading to leaks later on.

Do they only install new accessories and flashing “as needed”? If so, your roofer is cutting corners on materials and labor to make more money, but they aren’t replacing what’s necessary to make your roofing system water-tight. 

Does it include cleanup? Your roofing crew should clean up after themselves. Ideally, they will cover your landscaping with tarps to prevent damage and move heavy furniture out of the way before install. Afterward, they will clean out your gutters to remove all the loose granules and do a magnet sweep of the yard for any loose nails.

Ultimately, you want to make sure you are getting a new roofing system with all the quality components, not just new shingles on top of old accessories. 

Why does all this matter?

Because your roof is an investment. With the newer architectural shingles, it’s meant to last you 40-50 years, but only if it’s installed properly. For something that’s supposed to last that long, you will want to do your research before signing with the first person to knock on your door. Roofing is a complicated process, and not every crew is skilled enough to install your roof properly. 

Why are we telling you all this?

At Artisan, we operate much differently than most roofing companies. Our goal is to help you make the most informed decision about your roof while also providing you with the best workmanship. 

That’s why, when you call us to get a roof quote, we don’t just provide you with a number. We offer a free consultation between you and one of our roofing experts to educate you about the roofing process–labor, materials, insurance, and warranties–so that you can make the wisest decision for you, your family, and your home. Whatever roofer you choose, we want to help you feel confident in the decision you are making.

That’s why we do not utilize any subcontractors. Instead, we’ve had the same roofing crew from the very beginning that’s trained and extremely skilled in their work. 

That’s why we aren’t a couple of guys with trucks. We have a home office in Apex, NC, with a staff whose entire job is to take care of the customer before, during, and after the roof installation. 

That’s why we call ourselves Artisan Quality Roofing. 

Looking to get a new roof? Contact Artisan Quality Roofing, and we will help you through the whole process so you can be confident you are paying for a roofing system that will last.

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